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Return & Conditions 

At HK Global Temp, we are committed to ensuring a smooth return and refund process. Below are the terms and conditions governing returns and refunds:

Return Eligibility

Customers may return purchased goods for any reason, provided:

  • The return is initiated within 10 to 15 days from the date of receipt.
  • The goods are in their original packaging, along with the Delivery Note and Invoice copy provided at the time of delivery.
  • The goods are in a resalable condition, free from any damage or signs of use.

 

Refund Process

  • Refunds will be processed within 30 to 45 business days after receiving and inspecting the returned goods.
  • Goods must be in good condition, without any signs of tampering, damage, or misuse.
  • Refunds will exclude charges for freight, transportation, packing, forwarding, and other incidental costs.
  • Refunds will be issued to the original payment method used for the purchase.

 

Exchange Policy

  • Exchanges can be made for goods of the same quantity and part number, provided:
    • The returned goods are in their original packaging and meet inspection standards (i.e., no tampering, damage, or misuse).
    • The exchanged goods are subject to product availability.
  • If any issues are found during inspection, the customer will be notified, and additional charges (if any) must be paid before proceeding with the exchange.
  • Any price difference between the original and exchanged item must be paid by the customer.

 

Delivery Standards

  • HK Global Temp ensures that all ordered or exchanged goods are delivered according to the specified ordering code and in good packing condition.
  • Customers are advised to inspect the delivery package for any damage before accepting it.